Refund policy

1. Before you buy

We always recommend requesting the free trial before buying a line, to test signal stability with your own panel or player.

2. Refunds for service failures

If your line has a fault attributable to our infrastructure during the first days of use and we cannot resolve it within a reasonable time, we evaluate a prorated refund or a service extension, depending on the case.

3. Cases that do not qualify

Refunds do not apply for a change of mind after the trial, for incompatibility of your own panel or player unrelated to our signal, or for usage exceeding your contracted connection count.

4. How to request a refund

Contact us on Telegram or email with your username and a description of the issue. We respond with an evaluation of your case within a reasonable time.

This text is a reference template and is not a substitute for legal advice. Have it reviewed by a lawyer before publishing if your operation requires it.